WHERE IS MIMI THE LABEL MADE?

Right here! In Australia. Bendigo to be precise. All garments & some accessories are made here. Some accessories may be made elsewhere, and we’ll let you know where.

DO I EARN LOYALTY POINTS FOR ONLINE PURCHASES?

Hang on we’re brand new so at this stage Mimi does not have a Loyalty Programme…but who knows when?

CAN I USE A CREDIT NOTE OR GIFT VOUCHER ONLINE?

At this stage Mimi does not have Gift Vouchers. But who knows when?
And we’ll chat about Credit Notes soon.

WHAT PAYMENT METHODS DOES MIMI ACCEPT?

We accept Visa, MasterCard, American Express and PayPal.
All payments are in Australian dollars.

DO YOU OFFER LAY-BY ONLINE?

We don’t offer an online lay-by service. But again who knows when?

HOW DO I TRACK MY ORDER?

You will be sent a tracking number once your order has been dispatched from Mimi The Label. For all orders within Australia, you can track your order by entering your tracking number into the ‘Track Your Item’ area on the Australian Post website. International orders can be tracked via the ‘Track your shipment’ page on the DHL website.

CAN A MIMI THE LABEL E-STORE PARCEL BE LEFT AT AN UNATTENDED ADDRESS?

No, a Mimi The Label parcel will not be left at an address without receipt of a signature upon delivery. Please make sure you provide a shipping address that will have someone present between 9am-5pm weekdays so that a signature on receipt of the order can be obtained.

CAN I EXCHANGE AN ITEM IF IT DOESN’T FIT?

If you wish to obtain another size, please get in touch and we will do our best to accommodate your request.
Email us at estore@mimithelabel.com.au

WHAT IS THE MIMI THE LABEL E-STORE RETURNS POLICY?

We’d much prefer you exchanged your item if it’s not quite right but…
You can return any full priced item within 14 days for a full refund provided:
It has not been worn or damaged in any way.
It has all original tags attached.
It is in the original packaging.
We do not pay for return postage.
You will need to email us at estore@mimithelabel.com.au before returning any product please.

HOW DO I RETURN AN ITEM PURCHASED FROM THE MIMI THE LABEL E-STORE?

All items being returned must be sent back to Mimi The Label:
Attn: E-STORE RETURNS
Mimi The Label
51 Pratts Park Road
Bendigo, Victoria 3550
Australia

HOW LONG DOES A REFUND TAKE?

Once you have returned your item(s) to us, please allow up to 5 days for us to process your return. Once your return has been processed and meets our return policy, it will be approved for refund. Depending on your financial institution, please allow up to 3 business days for the funds to appear in your account.
Please note, only the amount paid for the item(s) returned will be refunded. Shipping costs will not be refunded.

HOW DO I LOOK AFTER MY BEAUTIFUL MIMI PIECE?

There will be care labels attached so please read them carefully. If you have any further questions please email us at estore@mimithelabel.com.au

WHAT ABOUT WEAR & TEAR?

All garments will show signs of wear and some even wear out! So if your garment is damaged after you wear it we cannot accept these items back for return or exchange.

WHAT IF MY ITEM IS FAULTY?

Well we certainly don’t want that!
Email us at estore@mimithelabel.com.au and we’ll work out how to rectify the problem.
We may offer to repair, exchange or refund at our discretion.

CAN I RETURN AN ITEM I PURCHASED FROM THE MIMI THE LABEL E-STORE TO A RETAIL STORE?

There are no Mimi The Label stores! But who knows when?

MIMI THE LABEL is owned and operated by Mimi The Label Pty Ltd.
ACN: 618525821
51 Pratts Park Road , Bendigo Victoria
www.mimithelabel.com.au
info@mimithelabel.com.au
All items, products and services displayed are in AUD Australian dollars unless otherwise stated.
If you have any further questions regarding our terms and conditions, please email us estore@mimithelabel.com.au